Refund and Returns Policy
Legal Framework
Ideal Fit Rehabilitation Center LLC (“IFitCenter”) maintains the https://ifitcenter.com Website (“Site”). The United Arab Emirates is our country of domicile, and any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
Payment Information
- We accept Visa and MasterCard debit and credit cards in AED
- The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt
- The amount charged to the card will be shown in your card currency
- Cardholder must retain a copy of transaction records and IFitCenter policies and rules
Product Return & Exchange Policy
No Return Policy Notice
IMPORTANT: PLEASE READ BEFORE PURCHASE
At IFitCenter, we maintain a strict no-return/no-exchange policy for our meal replacement products and supplements. This policy is implemented for the following reasons:
- Medical Safety: As a medical rehabilitation center, we must maintain strict control over our product inventory
- Product Integrity: We cannot guarantee proper storage conditions once products leave our facility
- Quality Assurance: Temperature changes and improper handling can affect product efficacy
- Regulatory Compliance: We adhere to UAE health and safety regulations regarding food and supplement products
Product Sampling Program
To ensure customer satisfaction and minimize the need for returns:
- We provide product samples before purchase
- Our medical team offers guidance on product selection
- We recommend trying samples before making bulk purchases
- Sampling is part of our initial consultation process
Limited Exceptions for Replacement
We will only replace products under the following circumstances:
- Products that are defective upon purchase
- Products that arrive damaged
- Incorrect items received
All issues must be reported immediately upon purchase and verified by our medical staff.
Program Fee Refunds
Medical Program Fees
- Initial consultation fees are non-refundable after service provision
- Program fees may be refundable in exceptional medical circumstances
- All refund requests require medical team review
- Administrative fees may apply
Refund Processing
- Refunds will be done only through the Original Mode of Payment
- Processing time: 10 to 45 days (depending on the issuing bank of the credit card)
- All refund requests must include original proof of purchase
Cancellation Policy
- Service cancellation requests must be submitted within 24 hours of purchase
- Cancellation requests are subject to medical team review
- Approved cancellations will be refunded through the original payment method
- Processing time for cancellation refunds: up to 45 days
Payment Confirmation
- Payment confirmation will be sent via email within 24 hours of transaction
- Clients should retain all payment confirmations for their records
Important Notes
- Age Restriction: Customers under the age of 18 shall not register or transact on the website
- Sanctioned Countries: We will not trade with or provide any services to OFAC and sanctioned countries
- Card Security: All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
- Data Protection: IFitCenter will not pass any debit/credit card details to third parties
Contact Information
For questions about this privacy policy, please contact us at:
Website: https://ifitcenter.com
Email: [email protected]
Phone: +97143217771
WhatsApp: +971553021599
Location: Al Wasl Road, Vita mall, Ground Floor, Shop No.10, Dubai, UAE
Last Updated: November 2024
